Trix CE OpenSource Business Telephone System
Trix CE OpenSource Business Telephone System
Part Number: 033679000
The Trix CE platform is North America's most popular Open Source Business Telephone System. As a result, a number of third party developers have created a wealth of applications, and SIP based hardware that augments the system's already impressive feature list. A cell phone app for Apple's iPhone and Googles Android that eliminates the need for a system desktop telephone underscores the key difference between open source communities and proprietary PBX equipment makers; no brand loyalty, just what works best. The Trix Box system supports 800 simultaneous calls in progress, which comfortably enables 2000 extensions. CoMedia's own Voice Enabled Data (VED) application, whereby SQL and MySQL data is accessible via end-user mobile telephones, was initially designed around this platform. Optional HA-IP Edition
ACD (Agent Queues)Queues are one of the most powerful features within trixbox CE and are a feature that alone can cost tens of thousands of dollars to purchase for other systems. For inbound call centers, queues are a saving grace as they allow a call center to handle more calls at a time than there are agents available to take calls. This is done by queuing up the inbound calls and releasing them to agents as they become available. This prevents callers from getting busy signals or having to leave messages for a possible callback. Of course, the system can only take as many queue calls as you have available lines. The queue settings are broken up into several sections, and we will look at the different sets of options one set at a time.
Active Call CodesAbility to use feature codes during a voice call. These features include the following: in-call attended transfer, in-call blind transfer, transfer call directly to extension's mailbox, begin recording current call, end recording current call, and park current call.
Busy Lamp FieldDepending on the desktop device selected, an indicator can light up on the device to show that a monitored extension is off hook or away.
Call ConferencingUsers will have the capability to conference up to 15 extensions for a "Meet Me" style conference bridge. For additional conferencing options, contact our sales department today!
Call ForwardingIncludes the ability to forward to another extension or an outside line.
Call RecordCalls can be recorded to be heard again later. This feature can be activated with one of the active call codes. Calls can be recorded to wav49, WAV, and GSM formats.
Call WaitingThe call waiting setting determines whether a call will be put through to your phone if you are already on a call. This feature can be toggled on and off.
Do Not DisturbThis feature will set the extension to unavailable and force all calls to the voicemail box.
Heads Up DisplayHUDlite is a desktop tool that provides the users on your system the ability to manage calls, manage their presence, transfer calls, park calls, and much more. For a more detailed list of features, check out the HUDlite Features page and the HUDlite Screenshots page.
The Follow Me function basically creates a personal ring group for a given extension, which will allow a call to ring in multiple places at the same time when a particular extension is called. By using different ring strategies, you can determine the order that the system will try to find you. Options available in the Follow Me module.
- Disable (yes/no): This simply disables the Follow Me rules if it is selected.
- Initial Ring Time: This sets the number of seconds to ring the primary extension before proceeding to the rest of the rules.
- Ring Strategy: This option determines how numbers in the Follow Me list are handled. The available options available here are:
- RingAllv2: This will ring the primary extension for the initial ring time followed by all additional extensions until one answers
- RingAll: This will ring all available numbers in the Follow-Me List until one answers
- Hunt: This setting will take turns ringing each available extension
- Memory Hunt: This option will ring the first number in the Follow-Me List, then it will ring the first and second number, then the first, second, and third number, and so on
- *-prim: If you select any of the available options with the prim extension, then the mode will act as described except if the primary extension is in use, then the other devices will not ring because the system will assume you are at the primary location
- FirstAvailable: This will ring only the first available number in the Follow-Me List
- First Not On Phone: This setting will ring only the first channel that is not off hook and will ignore any call waiting setting
- Ring Time: This is the time in seconds that the phones will ring. For all of the hunt-style ring strategies, this is the number of seconds for each iteration of the phone(s) that are rung.
- Follow-Me List: This is the list of the numbers to ring. Extensions or phone numbers.
- Announcement: You can optionally play an announcement before the group of numbers is called.
- Play Music On Hold: This setting determines whether the caller is hearing Music on Hold or ringing while the system is calling the numbers in the Follow-Me List.
- CID Name Prefix: This allows you to set a prefix to be prepended to the caller ID name field so that you can see on your phone where the call came from. For example, I can put "Kerry:" into this field, and when I get a call from Andrew, my caller ID name field will show "Kerry: Andrew Gillis", so I know that this was a call to my extension.
- Confirm Calls: If this option is set, then calls to external numbers will require you to answer the phone and push 1 on your phone to accept the call. This is particularly useful for calls going to cell phones as without this feature a call will go straight to your cell phone's voicemail if your phone is not in service.
- Remote Announce: If you want a different message played to you when you answer a call from an external number, then you can select a recording from the list of available system prompts.
- Too-Late Announce: This message is played to the person receiving the call if the call has already been accepted by another device before they press 1 to accept the call.
- Destination if no answer: The list of available system destinations is available for you to choose from to determine where the call should go if there is no answer from any of the numbers in the Follow-Me List.
Presence ManagementUsing the Heads Up Device (HUD), each user's presence can be viewed and your own presence can be managed. This makes it easy to indicate to everyone else when you are available or busy.
Private Instant MessagingUsing the Heads Up Display (HUD), phone users have the capability to use inter-office messaging.
BlacklistingThis feature allows the administrator and/or users to blacklist numbers. When a caller is blacklisted they will get a number no longer in service message.
Call Detail Reports (CDR)A Call Detail Record (CDR) is created with each inbound or outbound call. CDR records are retained on the system for configurable time periods. CDR reports are a valuable component in assessing staff performance, and customer satisfaction. Reports can be exported to be used by spreadsheet applications.
Cell Phones as AgentsCalls can be forwarded to cell phones, or any remote numbers, just like numbers within the PBX. They may also be forwarded to groups of remote numbers.
Day / Night ModeWhile some companies like to automatically switch between day mode and night mode, other companies want a simple way to toggle the system into the different modes. The Day/Night control allows you to create up to ten different configurations that can all be toggled from any phone on the system.
Fax to EmailSend and receive faxes all from your email. You will never have to worry about unclogging a paper jam again.
IVR (Digital Receptionist)The IVR (Interactive Voice Response) system is the main control for designing the call flow for inbound calls. Getting a good call flow is critical to the successful implementation of a phone system.
Music on HoldThe ability to upload music to play for callers while they are on hold. The .mp3 or wav format is accepted.
Paging and IntercomThis feature enables paging and intecom via the telephone's speakerphones, unlimited zones, up to 15 extensions per zone. Paging can also be connected to an overhead loudspeaker paging system via optional equipment.
Ring GroupsWhile queues are best used when there are more inbound callers than there are agents available to take the call, ring groups are best used when there are more agents available to take calls than there are inbound calls coming in. Unlike a queue, a ring group will not stack up inbound calls; it will simply ring the devices that are listed in the group until the time limit that is set and then send the call to another destination.
Time ConditionsThe use of time conditions allows you to have control of the call flow based on the time of day or even the day of the week. This is most often used for playing a different message during non-business hours or special messages when the office is closed for holidays.
Unlimited ExtensionsAdd as many extensions as you like to the system. No more worrying about how many or what kinds of licenses you have.
User PortalAny user can log into his/her user portal with his/her extension number and voicemail password.The User Portal will allow a user to see voicemail messages, call logs, and set call forward status.
Voice MailEach physical telephony device includes one standard voicemail box.
Voicemail Features Include:
- Password Protected Voicemail Box
- Voicemail to Email Notification
- Voicemail to Pager/Cellphone notification
- Voicemail to Email as attached audio file
- VM Locator - Optionally allow callers to press a key and be transferred to another extension or phone number instead of leaving a voicemail.